Job description

The Utilities Shift Operator is responsible for ensuring the safe, reliable, and efficient operation of designated utilities systems and equipment. This role involves continuous monitoring, control, and maintenance of essential infrastructure to deliver a consistent and secure utilities supply across the Sandwich site, contributing to operational excellence and customer satisfaction.

This position offers an opportunity for individuals looking to develop their skills in a dynamic work environment while contributing significantly to our operational success.

Responsibilities

• The Utilities Shift Operator is responsible for the safe operations, monitoring, and control of the designated Utilities plant, equipment and systems ensuring a secure supply of Utilities is maintained across the Sandwich site on a continuous shift basis. Equipment & services includes: Steam generation & distribution, including condensate system & boiler feed water treatment; cooling towers; effluent collection & treatment (WWTF); chillers; compressed air; fire main and fire pumps; LTHW generation & distribution; and support for a range of building services.
• Operate, monitor and control all designated Utilities & WWTF plant equipment and systems across the Sandwich site on a continuous basis. Optimise plant operation conditions to maximise operational efficiency and ensure continuity of the utilities services to the site at all times.
• Carry out all operations to ensure appropriate standards of health, safety and environmental compliance are maintained on shift, and follow all the necessary safe operating procedures.
• Ensure that requests from customers groups for Utilities support are responded to in an effective manner in line with agreed SLA’s. Prepare plant and procedures so that all planned Utilities shift routines in customer areas are carried out in a timely and non-disruptive manner. Provide first line response to all critical building alarms and follow escalation procedures within agreed SLA’s.
• Contribute to the identification and implementation of minor improvement projects to increase operational efficiency and decrease costs, liaising with engineering/project teams where appropriate.
• Liaise closely with the maintenance team on a shift/daily basis to plan and schedule routine preventive and corrective maintenance work, including preparation of necessary permits.
• Carry out designated corrective and preventive maintenance tasks on shift to support the overall maintenance strategy, for example planned routines such as lubrication, filter changing, some RBM related tasks, and unplanned tasks such as working on pumps, belts, drives etc.
• Identify and report operational and maintenance problems and provide technical input and troubleshooting support to resolve these where possible. Provide technical support to the maintenance team to enable effective and timely resolution of problems.
• Work flexibly and in positive cooperation with the maintenance & WWTF team.
• Support designated areas where appropriate including WWTF operations monitoring and response to alarms.

Experience

Essential

Technical Skills

• Proven practical and working knowledge of troubleshooting, maintenance, inspection, diagnosis, and repair of utilities systems, including but not limited to steam generation and distribution, cooling towers, compressed air systems, and fire main equipment.
• Familiarity with HSE standards and compliance requirements relevant to utilities operations.

Behavioural Competences 

• Effective team player with the ability to work independently and take initiative as required. 
• Demonstrated ability to plan and prioritise tasks to ensure timely delivery of operational goals. 
• Strong problem-solving skills with the ability to analyse issues, identify solutions, and implement them effectively. 
• High level of focus on delivery and performance, ensuring operational and safety standards are consistently met. 

Flexibility 

• Willingness and ability to work shifts covering 24 hours per day, 365 days per year, as part of a rotating schedule. 
• Adaptable to changing operational demands, including response and out-of-hours support for operations. 

Communication Skills 

• Ability to effectively communicate and follow oral and written instructions. 
• Capable of liaising with internal and external stakeholders to ensure smooth operations and resolution of issues. 

Experience 

• Significant experience in a operations role, ideally within the utilities, power generation or facilities management sectors. 

Personal Attributes 

• Strong commitment to customer service with a flexible and proactive approach to meeting operational requirements. 
• Drive for results with a consistent focus on achieving high standards. 
• Willingness to contribute to a culture of continuous improvement by supporting initiatives to enhance performance and cost-effectiveness.

Desirable 

Technical Skills & Professional Certifications 

• Advanced troubleshooting skills for utilities systems such as boilers, chillers, pumps, and drives. 
• Knowledge of steam and chilled water systems and their associated concepts. 
• A recognised relevant engineering qualification in engineering. 
• Certifications such as C&G or NVQ 3 in Boiler Operations/Electrical Generation.
  

 

Please note: 

• Less experienced applicants will be considered. 
• The first month of employment will be day shift only (no shift allowance available), with a staggered introduction to night shifts. 
• All applications for the role will be reviewed week commencing 10th February. 
• For information on the shift patterns, please do not hesitate to contact us. 
• The Job Description is not intended to be all inclusive. The job holder may be required to perform other related duties to meet the on-going needs of the Company. 

 

Renumeration 

Pay: Up to £42,804.20 per year

Starting salary to be discussed at interview and subject to the level of relevant experience.

 

Benefits:

• Additional leave
• Canteen
• Company pension
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Sick pay

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Weekend availability

Application deadline: Sunday 9th February 

To apply, please email your CV to: humanresources@discovery-park.co.uk