23 Jun 2022

Receptionist

Job Title: Receptionist

Reporting to: Customer Experience Manager

Location: Discovery Park, Sandwich

Salary: £12,532

Hours of Work: Monday-Friday, 09:00-14:00 (part-time, 25 hours).

Company Background

Located in the East of England’s life sciences cluster, with close links to London, Stevenage and Cambridge, Discovery Park is a cornerstone of the UK healthcare sector. Building on our unique scientific heritage we are the home of innovation, attracting companies large and small to our vibrant environment and excellent facilities.

We have a rapidly expanding and vibrant tenant community with over 160 companies, from start-ups to multinationals, working in pharmaceuticals, biotechnology, healthcare, technology, professional services and more.

The park is focused on becoming a world class, world leading science park, growing and attracting innovative life sciences companies. Our exciting plans include a new incubator facility in Building 500, and development of a Manufacturing Village, working with tenants and partners to bring new activities to site.

Discovery Park Management Ltd supplies facilities support to all the park – buildings, grounds, roads, infrastructure, and communication networks. Our team of specialists are capable of creating and adapting almost any of our buildings. We also supply utilities to all the buildings. Be it power, steam, gas, demineralised water, etc. or take it away, such as the Wastewater Treatment plant. In addition, we provide valuable services such as security, front of house, cleaning, catering, and conferencing.

Working together, our dedicated team are responsible for delivering our day-to-day operations and embracing the parks core values. These values support a culture focused on customer service, quality, and continuous improvement. We are committed to Inspirational Leadership and being People Focused, through whom we will deliver Operational Excellence and create a Community Spirit that will shape our future and support the delivery of our Vision.

 

Main Purpose of the Job

This is a fantastic opportunity for well-motivated and enthusiastic people to join our front of house team at Discovery Park, Sandwich.

With a demonstrable commitment to high levels of customer service, you will use your excellent communication skills to welcome tenants & visitors to the park.

You will be responsible for maintaining and enhancing the professional image and reputation of the Company, ensuring the parks front of house services reflect that of a world class, world leading science park.

 

Essential duties and responsibilities

· Meeting and greeting tenants & visitors in reception offering a warm welcome

· Ensuring clients receive VIP treatment

· Liaising with various teams and departments

· Administration duties

· Communicating articulately both in written and verbal format

· Reservation of meeting rooms

· Occasionally taking and transferring calls on a switchboard,

· Having an eye for detail and occasionally doing floor walks – checking rooms are perfect each time.

 

Person Specification

Essential

· Experience of providing nothing less than excellence in every aspect of customer care, preferably in a front of house – customer facing role.

· Utmost discretion and confidentiality

· You will be able to establish good relationships with staff and stakeholders

 

Note: The above is not intended to be all inclusive. The job holder may be required to perform other related duties to meet the on-going needs of the Company.

 

Please contact sarah-joisce@discovery-park.co.uk, attaching your CV.

Closing date: Monday, 4 July 2022

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