11 May 2022

Building Manager (B500)

Job Title: Building Manager (B500)

Reporting to: Head of Facilities and Engineering

Location: Discovery Park, Sandwich

Hours of Work: Monday-Friday, (full-time 40 hours).


Company Background

Discovery Park has grown to be a thriving part of the South East’s life science community over the past eight years as a multi-business science campus. The site offers high quality laboratory, office and manufacturing facilities, the space and support to expand, access to local finance, and a strong local scientific talent pool. It was named as one of six prestigious UK Life Sciences Opportunity Zones by the UK Government.

The growing tenant community includes Pfizer, which built the site’s reputation as a center for drug discovery and discovered some of the most famous drugs in the world here. Other tenants include Cummins, Viatris, Algaecytes, Canterbury Christ Church University, Concept Life Sciences, LGC, Psyros Diagnostics, VisusNano and Wren Healthcare. Discovery Park is home to 160+ companies employing 3,500 employees in total.

The park is focused on becoming a world class, world leading science park, growing and attracting innovative life sciences companies. Our exciting plans include a new incubator facility in Building 500, and development of a Manufacturing Village, working with tenants and partners to bring new activities to site.

Discovery Park Management Ltd supplies facilities support to all the park – buildings, grounds, roads, infrastructure, and communication networks. Our team of specialists are capable of creating and adapting almost any of our buildings. We also supply utilities to all the buildings. Be it power, steam, gas, demineralised water, etc. or take it away, such as the Wastewater Treatment plant. In addition, we provide valuable services such as security, front of house, cleaning, catering, and conferencing.

Working together, our dedicated team are responsible for delivering our day-to-day operations and embracing the parks core values. These values support a culture focused on customer service, quality, and continuous improvement. We are committed to Inspirational Leadership and being People Focused, through whom we will deliver Operational Excellence and create a Community Spirit that will shape our future and support the delivery of our Vision.


Main Purpose of the Job

The Building Manager is required to facilitate the safe, efficient operation alongside the continued development in a tenant facing role for a 400,000 SQ/FT, 3 storey research and development facility. The building comprises primarily of BSL level 2 biology and chemistry

labs, with specialised facilities in CAT 3 and hydrogenation suites and a number of office and meeting room areas. Currently 60,000 SQ/FT is occupied with a further 54,000 SQ/FT of incubation labs under refurbishment and due on-line in August 2022.


Essential: Duties and Responsibilities

· Build and maintain relationships with our tenant community within specified building.

· Routinely meet with tenants to understand any concerns and brief on upcoming developments

· To work in partnership with internal departments to develop robust procedures to effectively manage tenant communications, queries, issues, and requests

· Ensuring the potential impact of project works / planned maintenance works is coordinated and communicated with building tenants

· Ensuring tenants are continually kept up to date with any interruptions to routine operation, including feedback on resolution and future prevention.

· Maintain up to date information on tenants, to include key personnel and emergency contact details for inclusion in the site incident management plan.

· Undertake periodic inspections / audits to identify and address maintenance and H&S issues in the building.

· Undertake onboarding of new tenants in collaboration with the Business Development team to ensure all risks are considered and mitigated

· Conducting periodic audits of all lab tenant activities, ensuring compliance with site policies and procedures.

· To collaborate with security and other internal/external stakeholders to develop robust procedures for effective management and communication of emergency response in the building.

· To setup and manage logistics & waste plan for the facility to include the delivery of goods / consumables / central stores and removal / storage of waste

· To provide governance over works happening within the facility by either DPML staff or Contractors

· To provide regular feedback to line manager regarding operational issues

· Liaise with other building managers on the estate to ensure best practice

· Develop safe operating procedures in relation to the common areas of B500

· Generally contributing to building the community and commercial eco system, based on responsive communication with stakeholders and adopting a proactive service ethos


Additional Duties and Responsibilities

As required by the Business and/or directed by Management


Person Specification – Essential requirements

· Proven track record in delivering excellent customer service

· Strong interpersonal skills

· Ability to build rapport with key stake holders and gain an understanding of their operation

· Ability to communicate effectively through all channels and with individuals at all levels in a variety of circumstances

· Good written and verbal communication skills

· Ability to structure an effective communications strategy with key tenants

· Able to exercise good judgement in a variety of situations

· Ability to remain calm in stressful circumstances

· Ability to problem solve, liaising as may be required with colleagues, to identify and present solutions.

· Ability to understand cultural, strategic and operations issues of key tenants

· IT skills including Microsoft Office.

· Experience within the science sector specifically chemistry or biology

· Experience of managing Incident response, including building evacuations

· Experience gained within a Facilities Management environment

· Experience of using a variety of communication tools e.g. PA systems and radio.

· Experience of Project Management software – e.g., click up


Note: The above is not intended to be all inclusive. The job holder may be required to perform

other related duties to meet the on-going needs of the Company.

Please contact Paul Bax, paul.bax@discovery-park.co.uk, attaching your CV.

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