Data Management Analyst 25 June, 2019

Is your career in its prime?  It could be! 

YPrime is looking for a Data Management Analyst to review, investigate and process requests in a timely and accurate manner.  You’ll be based in our Sandwich office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps.  We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind?  If so, here’s what we need from you: 

  • Minimum of 1-year professional experience in related field
  • Proficiency in Microsoft Office suite
  • Database querying experience with SQL
  • A great attention to detail and accuracy
  • Strong written and verbal communication skills
  • Thrives in a fast-paced, dynamic environment
  • An ability to learn new technologies and platforms
  • A commitment to quality
  • A friendly, service-oriented attitude
  • A team player who puts the success of the team first
  • Motivated by helping clients and find satisfaction in helping to resolve the issues of others
  • A fast learner that leverages core talents and skills rapidly in new and complex environments
  • An analytical thinker who is energized by delving into complex problems
  • Even keeled, not easily ruffled under pressure
  • A resourceful problem-solver who seeks out effective and efficient solution
  • An ability to identify and solve problems in an efficient and effective manner
  • Ability to work independently with little to no supervision

Have these things too? Even better! 

  • Bachelor’s degree in a related field is a plus
  • Experience in biotech/pharmaceutical or the CRO industry preferred
  • Experience with SaaS delivery considered a plus
  • Prior technical support experience preferred, especially in healthcare, life sciences or related field
  • Multilingual skills a plus

Here are some more details about the job: 

  • You’ll resolve user-reported DCF issues and communicate resolution back to system user within agreed SLAs
  • You’ll escalate system DCF issues to project team when necessary for resolution
  • You’ll efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface
  • You’ll provide input on current support processes and suggest improvements
  • You’ll operate in compliance of all YPrime SOPs and WIs
  • You’ll manage verification of simple and medium complexity proposed database corrections
  • You’ll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
  • You’ll work collaboratively with Project Delivery Teams to ensure full understanding of details of each system they will be supporting
  • You’ll work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end user
  • You’ll perform other related duties as required
  • You’ll be on call as needed

What are the Prime Perks? 

  • Uncapped paid time off
  • Comprehensive benefits package largely subsidized by YPrime
  • Pension with company match
  • Flexible working arrangements with an emphasis on work/life balance
  • Friendly, smart, passionate and hard-working coworkers
  • Opportunities for professional growth and advancement

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